Thank you for shopping with VIP BARBER SUPPLY. We take great pride in our reputation for quality and it is important to us that you are completely satisfied with your purchase. We handle returns on a case-by-case basis and our goal is to satisfy our customers. We stand behind our products and want our customers to be satisfied with them. We’ll always do our best to take care of our customers and help you with your grooming needs.
Submit a return request
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store. If you want a replacement add it in the notes.
5. Click Request return.
If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.
NO RETURNS WILL BE ACCEPTED FOR:
- CLIPPER/TRIMMER BLADES
- RAZORS/RAZOR HOLDERS
You may return an item within 30 days of the delivery date. Return shipping charges will be paid by the customer. A refund will be issued for the cost of the merchandise minus the original cost of shipment and is subject to up to a 20% restocking charge.
If the inspection of the item reveals the item to be used, the customer will be responsible for the cost of the return shipping of the item back to the customer or a restocking fee of 50% will be applied in addition to any and all shipping charges associated with the product.
Returned items must have a copy of the sales receipt plus all packaging, including warranty cards, instructions, etc. The merchandise and packaging must be in new condition. Returns must be packed inside a shipping carton with adequate packing.
''All defective machines must be sent to the respective manufacturer for warranty service''( Wahl, Andis, Babyliss, Oster, JRL, Gamma+/SC.)
If you would like to return a Wahl, Andis, Babyliss or Oster Machine, it must be in new and unused condition with all original documentation and accessories included in the original box. We will refund the cost of the machine minus a 20% restocking fee and any applicable shipping charges incurred (actual shipping cost if order was sent through free shipping) after we inspect the machine to be in new and unused condition.
If the shipment is damaged (visible or concealed):
Have the delivery driver person note on the freight bill of lading the nature and extent of damages.
Notify the Transportation Company’s office to inspect the merchandise
File a claim for damages at once. In filing a claim, you may make a cash adjustment with the Transportation Company for full value, arrange to have repairs made, or replace the merchandise.
If you received something damaged, please hang onto the original packaging and the damaged item until your claim is settled. You may be asked to take them to your local Post Office for inspection later. Please do not reship the package.
If the damage is unnoticed until the merchandise is unpacked, notify the Transportation Company’s office immediately and ask to have it inspected. Normal wear and tear of the packaging materials is anticipated, but the final responsibility for protecting the original packing materials is the customer’s.
If a claim is filed because some or all of the contents are missing or damaged, the addressee must retain the mailing container, including any damaged articles, all packaging, and any contents received.
Undeliverable Packages ( Return to sender )
There will be a 20% restocking fee plus any applicable shipping charges for any packages returned to us for reasons beyond our control.
- Wrong address provided by the customer at the time of check out.
- No one available to receive the package ( return to sender ).
- Vacant address.
- Packages not picked up on time after delivery attempt and/or after delivery attempt notice is left by the carrier.
Does not apply to orders with that purchased our "Shipping Insurance"
What happens if my package is missing or stolen ?
If you got confirmation that your package was delivered and left in a specific location but you are unable to locate the package please us immediately for further assistance.
If the package was stolen, we can assist you with the process. Please have all the information pertaining to the package ready so you can inform our shipping agent.
If you need a tracking number or an invoice to complete any carrier related process please feel free to contact us and we will be more than happy to provide you with the information required.
Prices are subject to change without notice. Prices may differ Online vs In-Store. We reserve the right to limit quantities and are not responsible for printing errors. Some illustrations are for representation only and may not reflect the actual look or size of the product offered. Some items incur an additional delivery charge. No reproduction by any means is allowed without written permission of VIP Barber Supply.